Privacy Policy

At The White Glove Group, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your information when you use our website or services.

We may collect details such as your name, email address, phone number, company details, and information about your site and cleaning requirements. During site visits, we may also take photos or videos with your permission. When you visit our website, technical details such as your IP address and cookies may be collected to improve your experience.

Your information is used to provide cleaning services, respond to enquiries, prepare quotes, manage contracts and payments, improve our services, and meet legal or tax obligations. We never sell your information. We may share it only with our staff, trusted contractors who help deliver our services, professional advisors such as accountants or insurers, or legal authorities if required by law.

We keep customer and contract details for up to seven years for legal and tax purposes. Photos and videos are kept until the end of your contract unless they are needed for longer, and marketing details are stored until you unsubscribe.

Under UK GDPR, you have the right to access the information we hold about you, request corrections or deletion, withdraw consent, or object to how your data is used. To exercise these rights, you can contact us.

We take security seriously and use appropriate measures to protect your personal data, including secure storage and restricted access.

Our website uses cookies to improve functionality and user experience. You can disable cookies in your browser settings, but some parts of the site may not work properly if you do.

We may update this policy occasionally. Any changes will be posted on this page with an updated “Effective Date.”